PATIENT REHUMANIZATION PROJECT
Finding and Rebuilding A Strong Patient-Doctor Relationship
Dehumanization or an act thereof can describe a behavior or process that undermines the individuality of and in others. A practical definition refers to it as the viewing and treatment of other persons as if they lack mental capacities that we enjoy as human beings. Issues of identity and community are the frequent terms used when establishing a humanistic relation between the payer and your patient. Little tweaks to appeals range from using the patient's name instead of referring to them as “the patient”.
Avoid compartmentalism. It is easy for those in positions in the appeal process to compartmentalize tragic accidents and injuries. Billers almost never get to see the actual patient let alone become a part of their physical care team. One benefit that I have with my position is that I am able to be a part of both sides of the aisle. Offer your billers and coders the option to see the face behind the CMS-1500 form. It helped me to fully understand what it was that I was charging, including trauma response charges (UB 68x). This in turn will translate to passion when it comes time to write your appeal.
"For over 5 years, I worked on the other side of the trauma bill. I will work with you to bring humanization to your insurance appeal process."